HUB Server Key

Inquiry and support for Freematics products
srv1054
Posts: 2
Joined: Thu Jan 12, 2017 2:37 am

HUB Server Key

Postby srv1054 » Thu Jan 12, 2017 2:45 am

Hey,

I'm just getting started and messing with my Freematics ONE. I wanted to do some testing and get it logging to the Freematics Hub. For the life of me I can't find anywhere that tells me how to get or generate my SERVER KEY so i can connect. I might just be missing it, but its not obvious to me.

How do I get a SERVER_KEY so i can feed data to the HUB?

Thanks for any help!

stanley
Site Admin
Posts: 597
Joined: Sat Mar 01, 2014 3:15 am

Re: HUB Server Key

Postby stanley » Wed Jan 25, 2017 8:54 pm

Please send email to support@freematics.com.au to get your key.

srv1054
Posts: 2
Joined: Thu Jan 12, 2017 2:37 am

Re: HUB Server Key

Postby srv1054 » Sat Feb 04, 2017 4:07 am

I did that and it bounced.

The response from the remote server was:
550 The mail server could not deliver mail to support@freematics.com.au. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

cottjr
Posts: 10
Joined: Sat Jun 03, 2017 8:08 am

Re: HUB Server Key

Postby cottjr » Sat Jun 03, 2017 8:22 am

Hello -

similar problem here -

I've sent a request for a Hub server key a week ago to
support@freematics.com.au
but heard no response...

Am grasping at straws for how to proceed...

Please advise

alessioDOS
Posts: 1
Joined: Mon Jun 05, 2017 7:05 pm

Re: HUB Server Key

Postby alessioDOS » Mon Jun 05, 2017 7:10 pm

Hello guys,
I have the same problem!

I've sent a request for a Hub server key a week ago to support@freematics.com.au but heard no response...

I sent a new request today, via "leave a message" directly from the web site...

It's urgent!

Please advise

Alessio

cottjr
Posts: 10
Joined: Sat Jun 03, 2017 8:08 am

Re: HUB Server Key

Postby cottjr » Sat Jun 10, 2017 5:42 am

FWIW - I also sent a mail directly to the author posting on the GitHub repo on 2 June. It is now 1 full week later, with no response from any of several attempts to reach out. :!:

It seems as if this company has no interest to support it's product... :?:

Buyer beware...

protomor
Posts: 99
Joined: Wed Oct 14, 2015 9:17 am

Re: HUB Server Key

Postby protomor » Mon Jun 12, 2017 8:28 pm

Email stanley directly. I think he only uses github as a repository.

cottjr
Posts: 10
Joined: Sat Jun 03, 2017 8:08 am

Re: HUB Server Key

Postby cottjr » Wed Jun 14, 2017 12:25 pm

Hi Protomor, thanks for the suggestion - but can you suggest an email that might actually get a response?

I've sent emails to stanleyhuangyc@live.com on 2 June and again tonight (that's the email visible at Freematics GitHub repo), support@freematics.com 27 May (the email actually listed in the code, where Freematics suggests to ask for a key), and stanley@broadintel.com (the email listed on the Freematics blog page).

Stanley@broadintel.com bounced, and there has been only radio silence from the other two.

Who knows - maybe my mails bounced or went to spam. But it's been over two weeks! So it's not looking good for support except via nice folk in the community like yourself...


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