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order status

Posted: Fri Aug 07, 2015 6:17 am
by mhempel
Hi!
Could you please look into the status of my order, order#2216, ordered 07/26/2015? It doesn't show up in my account, but I do have emails stating that it shipped, and even a tracking number. However, the tracking only show it leaving Shanghai, but then nothing else. The last status update was 07/30/2015 for the tracking info.
I really need that shipment to arrive, so any info as to its whereabouts and the reason for the holdup would be great!

Thanks,
Michael

Re: order status

Posted: Sun Aug 09, 2015 11:16 am
by stanley
Please send an email to purchase (at) freematics.com.au and provide your PayPal transaction ID and we will assist you.