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Freematics ONE+ Model B SIM7600E-H

Posted: Sun Oct 24, 2021 4:37 am
by starsurfer
I have a Big Problem with the Cellular Modem.
The Cellular is not Found not active and i dont no why.
Is there a way to reinstall the software as it was after it left the factory?
Greetings and stay healthy.

CELL:NO

CELL OFF

Re: Freematics ONE+ Model B SIM7600E-H

Posted: Mon Oct 25, 2021 1:14 pm
by stanley
You USB port can't supply enough power the cellular module requires. Connect to device to OBD port to solve this issue. Alternatively, you can use a powered USB hub.

Re: Freematics ONE+ Model B SIM7600E-H

Posted: Wed Oct 27, 2021 8:00 pm
by starsurfer
Hi Stanley,
The USB port from the PC is usually sufficient.
I have now tried the OBD port, see screenshot.
The Celluar is not just not initializing what else can I do?
Isn't there a factory software to restore the ONE + to its original state?
Can something like that happen if you flash the wrong firmware from your Github?

Greetings and stay healthy.

Re: Freematics ONE+ Model B SIM7600E-H

Posted: Thu Oct 28, 2021 12:20 am
by stanley
As open source hardware, there is no factory software as the code in github is regularly updated and in most cases the latest revision should be working well. Please try pulling the code from github again, and change VERBOSE_XBEE in FreematicsPlus.cpp as following so more info will be in the serial output.

Code: Select all

#define VERBOSE_XBEE 1
Make sure to tick "Rebuild libraries" if you use Freematics Builder. I also suggest you give PlatformIO a try.

Although pretty rare and we test every unit before shipping, your cellular module might be defective if all approaches exhausted. In this case we will replace you with a new unit. Please email us for instructions.

Re: Freematics ONE+ Model B SIM7600E-H

Posted: Fri Dec 03, 2021 7:35 am
by starsurfer
Hi Stanley

this is the Result.
https://pastebin.com/91uVzdHk

Cant send the log here because the Forum means Forbidden. Contains contacts. Message seems to be spam.

i think the problem is the wrong flashing from another firmware V5 with traccar_client sim 5360.
I think i crash the Sim Module with that flash

btw. i didnt get it with platformIO someone is missing so that i cant build and i cant no upload.

Regards
StarSurfer

Re: Freematics ONE+ Model B SIM7600E-H

Posted: Fri Dec 03, 2021 8:25 pm
by stanley
Looks like the cellular module is not responding.

Re: Freematics ONE+ Model B SIM7600E-H

Posted: Sun Dec 05, 2021 6:56 am
by starsurfer
Correct, but the question is why ?

Re: Freematics ONE+ Model B SIM7600E-H

Posted: Thu Dec 09, 2021 8:28 pm
by stanley
Please don't use sim5360 test code. Use latest telelogger and choose the correct cellular module in the config. If still no luck, please send your unit back to us and we will replace you with a new one. Address can be found on the About page of our website.