We provide two levels of shipping which cover most countires in the world.
Express shipping by DHL Express delivers in 3-5 business days. We reserve the right to use EMS (Australia Post International Express) instead for areas classified as remote area by DHL (extra remote area fee applies). Please note DHL does not deliver to any PO box addresses. Customers from India and Brazil, please provide PAN (for India) or CPF (for Brazil) as order comment.
Standard shipping by Australia Post has a delivery time as following:
A tracking number will be provided for tracking via Australia Post website as well as destination postal service website.
Handling time is normally 1 business day for express shipping and 1-2 business days for standard shipping.
We gurantee replacing for items damaged during shipping. Please ensure your provided shipping address is accurate. We would not undertake any loss from delivery failure due to inaccurate shipping address.
Any custom duty and/or import tax incurred in international shipping are payable by customer. If customer refuses to pay and rejects the shipment, we will charge 15% of order amount as admin fee to cover return shipping and other costs.